A few years ago we purchased a bed set from a well known So. Cal bed showroom and have, over the years, dealt with them on warranty exchanges. Generally speaking, they have been willing to do what they're required by their contracts (read them carefully when you buy) with a little prodding. But what they lack in willingness to provide exceptional customer service, they make up for in sheer stupidity.
This one just goes over the top.
We were supposed to be getting a delivery of a new mattress to replace the one that we have. We were told, last Saturday, that they would deliver on the following Friday or Saturday (yesterday) and that we'd receive a call to confirm when a day or so in advance.
The week went by with no phone call from them at all, so we went about our weekend.
Today is Sunday and my cell phone rings at 12:35p with a call from the company to confirm our address (as the delivery truck is outside of the address they have and cannot find us).
I asked if they'd considered giving us a notice or if they'd just hoped that we might be home, since today was Sunday and they said they'd deliver Friday or Saturday and I'd received no confirmation call. They apologized but said that the truck was outside trying to find me, so I asked what address they had.
The woman then proceeds to give me an address that I haven't lived at for over 6 years (the one on hand the very first time we purchased with them) and that is about 100 miles away from where I currently live. Then she says they tried to confirm the delivery by calling a phone number I haven't used in nearly 4 years.
JACKBALLS!!!
We'll see if they can actually update the address this time (and confirm it in advance with our actual phone number) - and now we have to wait until Tuesday to get our delivery.
Well, at least our mattress is FREEEEEEEE!!
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